These are the terms that apply to every quote and booking with Frank Moving. Questions before you book? Call (888) 278-9005.
Estimates & Pricing
Estimates are based on the information you provide and, where possible, an in-person or video walk-through. The final price reflects the actual scope of the job — if the inventory or access differs materially from what was disclosed, the estimate may be adjusted before work begins, with your agreement.
Deposit & Payment
| Item | Detail |
|---|---|
| Booking deposit | $100, applied to your final bill |
| Balance due | On move day, upon completion |
| Accepted payment | Card, cash, or certified check |
Cancellations & Rescheduling
We ask for as much notice as possible if you need to cancel or reschedule. Deposits may be refunded or credited toward a future move depending on how much notice is given — call (888) 278-9005 to work out the details for your specific booking.
Your Responsibilities
- Provide accurate information about your inventory and both locations
- Arrange parking or building access (elevator reservations, permits, etc.) where needed
- Have utilities active at your destination for move-in
- Disclose any unusual access issues, like narrow stairs or a walk-up, before move day
Liability & Valuation Coverage
Frank Moving carries standard liability coverage as required under Massachusetts law. Additional valuation coverage is available on request — ask Sean about your options when you book.
Claims
If something is damaged during your move, contact us as soon as possible so we can look into it. Claims should be submitted in writing to [email protected].
Governing Law
These terms are governed by the laws of the Commonwealth of Massachusetts.
Changes to These Terms
We may update these terms from time to time; changes will be posted on this page. Return to Frank Moving or read our Privacy Policy.
